10 Reasons To Shop With Crutchfield Canada
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Bill started the firm in his family garage in Charlottesville, Virginia, in 1974, to solve an issue he’d encountered as a customer: how do you figure out which aftermarket car stereos and speakers will work in your vehicle? He came to the conclusion that specialist information provided by people who genuinely cared about addressing problems was the solution. After more than 6 million consumers, those principles are still at the heart of the company.
They’ve grown to over 600 employees in their home state of Virginia, developed tools like the Outfit My Car tool and their interactive 25,000-vehicle Vehicle Fit Database, and developed technological innovations that allow customers to audition speakers online and shop for A/V gear with an Advisor guiding them through the process.
Crutchfield Canada Advisors
Before assisting consumers from their Virginia contact centers, their Advisors go through weeks of hands-on training with a variety of automotive and home gadgets. And their customers can count on free lifetime technical support for any equipment they purchase from them, whether it’s a TV, a subwoofer, headphones, or a drone. It’s all part of Crutchfield’s “Support By Crutchfield” program. Bill’s continual leadership and belief in detailed, authoritative knowledge and great customer service are at the root of it all.
Crutchfield is thrilled to be the only company to achieve the BizRate Insights Platinum Circle of Excellence award 21 years in a row, and the benefits are excellent for everyone. For his efforts and leadership, Bill Crutchfield was inducted into the Consumer Electronics Hall of Fame. Crutchfield has been recognized three times by the Best Companies group and Virginia Business magazine as one of the Best Places to Work in Virginia.
10 Reasons To Shop With Crutchfield
Even though they work from home these days, their professional Advisors are nonetheless available to assist you. They’ve all had continuous training and a lot of hands-on experience with the gear they offer, so they can provide you precise information and an unbiased opinion. Some are Crutchfield Specialists with further knowledge in a certain category.
Our delivery fee is only C$7.99 for orders under C$35. To qualify for free shipping, your order must total more than C$35.
Most orders placed before 2:30 p.m. ET (M-F) will be sent the same day. The majority of items are shipped from Ontario, with delivery times ranging from 1 to 7 business days. For an approximation of delivery timeframes, please consult our shipping map.
Monday through Friday are considered business days, except national holidays. If at all possible, offer a real address for delivery, as mail boxes might cause delays. Call 1.800.297.9469 if you have any questions about shipping.
Free Tech Support For Life
In any DIY project, it’s normal to hit a snag. That’s why they offer free tech support with every purchase. They can help you with complex wiring questions or something as simple as how to adjust the volume.
Crutchfield Return Policy
You have 60 days to return things that are complete and in new condition for any reason. They will gladly give you a refund for the entire purchase price (not including original shipping). There are no restocking fees or restrictions. Simply make sure it’s in like-new condition, securely wrap everything (remote, manual, etc.) in the original packing, and contact them for a return authorization number. Crutchfield will offer all refunds using the same payment method as the original form of payment(s). There are certain exceptions.
How To Make A Return
- Get a Return Authorization
You can call 1-800-297-9469 or email us at [email protected] to get a Return Authorization. Please call if your item was shipped direct from the manufacturer, or involves a damaged/defective product.
- Pack your items carefully
Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Crutchfield over-boxes many products. Please use the original over-box and the manufacturer’s packaging.
- Attach the shipping label
For most returns, you will receive an Authorized Return Service (ARS) shipping label along with your return authorization number. Remove or mark out the original labels, then securely tape one completed ARS label to each package.
Take the package to Canada Post, UPS or Purolator. We recommend using Insured, Regular Parcel Service and keeping a record of your tracking number until your return has been processed.
Car Installation Gear
- Ship the package
Get great deals on kits and harnesses, plus free step-by-step instructions for most vehicles.
In-depth Vehicle Research
They’ve taken apart thousands of vehicles, so they know what fits your car or truck.
Hands-on Product Research
They double-check measurements, features, and connections to give you the most accurate info.
Articles, Videos, & DIY Tips
Knowledge is power. Thier experts help you prepare for your next big purchase or installation.
Price Changes Within 60 Days
If their price drops within 60 days of your purchase, please contact them by phone or chat. They will be able to make up the difference.
Trusted since 1974
Their honest advice and top-notch service have kept generations of customers coming back.
To make your first purchase with Crutchfield, kindly visit https://www.crutchfield.ca/
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